We want you to feel good about every purchase from Stream Shop AI. Here's how refunds work for each thing we offer.

Stream Shop AI, Stream Shop AI + Build Plate AI, and the Build Plate AI add-on

These are digital downloads. Once the software is on your computer, it can't be sent back the way a physical product can, so your purchase becomes final once you download it.

Before you download, you have 14 days to change your mind. Email us within 14 days of your order, and while your download is still unused, we'll refund you in full.

We'll also refund you, whenever it happens, when:

• you were charged twice for the same order;
• your download didn't arrive or wouldn't open, and we couldn't get a working copy to you.

Help with the software comes with your purchase. Your 30 days of Ask Joey and a real person at hello@streamshop.ai are there to get you set up, so write to us first whenever something isn't working.

Your 30 days of Ask Joey and your 7-day pass to the Growth Community come with the software, so they end when a purchase is refunded.

Growth Community membership

Your membership renews every month until you cancel, and you can cancel any time from your account. When you cancel, billing stops and you keep full access through the end of the month you've already paid for. Each payment covers its own month, so payments already made stay as they are, and your membership simply runs to the end of that month.

Coaching and consulting with Steve

Need to change a session? Let us know at least 24 hours before it starts, and we'll move it to a new time or refund it, whichever you prefer. With less than 24 hours' notice, we'll offer you another open time that same week. A session that isn't moved counts as used, because that time was set aside for you.

A session you don't join at all counts as used, with no refund, and it isn't moved to a new time.

When you join late, you're welcome to use the time that's left, and the session still ends at its usual time. The price of the session stays the same. Joining 10 minutes late to a 30-minute session, for example, leaves you 20 minutes at the full session price.

Weekly sessions paid for a month up front follow these same rules, session by session.

Custom builds

Every custom build is scoped and priced with you in writing before any work begins. Once you approve the quote, half of the price is paid up front to start the work, and the other half is paid when the build is complete. Once work starts, the payments cover the time and work done for you, so they're final from that point.

How to ask for a refund

Email hello@streamshop.ai with your order number (you'll find it in your order confirmation email; it starts with #) and a line about what happened. We'll reply by email. Approved refunds go back to the card or payment method you used, and your bank may take several business days to show it.

Stream Shop AI is a business of American Carver LLC.